Phoenix Rising Healing Centre Privacy Policy
PRIVACY POLICY
Last Updated: June 17, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. We process your data based on your explicit consent, the performance of a contract with you, or our legitimate business interests.
1. INTERPRETATION AND DEFINITIONS
InterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DefinitionsFor the purposes of this Privacy Policy:
Types of Data CollectedPersonal DataWhile using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information is collected only when you explicitly provide it to us (e.g., via booking forms or newsletter sign-ups) and includes:
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
Tracking Technologies and CookiesWe use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
We use both Session and Persistent Cookies for the purposes set out below:
The Company uses your Personal Data for specific, limited purposes, including:
4. SHARING AND DISCLOSURE OF YOUR PERSONAL DATA
We do not sell, rent, or trade your Personal Data. We may share Your personal information only in the following specific situations:
Retention of Your Personal DataThe Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our contractual commitments to you, or to comply with our legal obligations (such as tax and accounting laws).
Cross-Border Data Transfers (Quebec Bill 25 & GDPR Compliance)Your information, including Personal Data, is processed at the Company's operating offices in Ontario, Canada, and in any other places where our third-party Service Providers operate (such as secure cloud servers located in the United States or other parts of Canada).
Consequently, your data may be transferred to—and maintained on—computers located outside of your home province, state, or country, where data protection laws may differ. By providing your information, you acknowledge and agree to these transfers. We perform privacy assessments and utilize industry-standard data safeguards to ensure that your data is treated securely and with an adequate level of protection, regardless of where it is processed.
6. YOUR PRIVACY RIGHTS (ACCESS, CORRECTION, AND DELETION)Regardless of where you reside, you have significant rights regarding your data. Under Canadian laws (PIPEDA, Quebec Bill 25) and international frameworks (GDPR), you have the right to:
7. SECURITY OF YOUR PERSONAL DATA AND BREACH NOTIFICATION
The security of Your Personal Data is paramount to Us. We implement reasonable physical, organizational, and technological safeguards designed to secure your data against unauthorized access, loss, or theft.
Confidentiality Incident & Breach NotificationIn compliance with Canadian federal and provincial laws (including Quebec’s Bill 25), in the event of a security breach or "confidentiality incident" involving your Personal Data that presents a risk of serious injury, we will maintain an internal log of the incident, promptly notify the appropriate regulatory authorities (such as the OPC or CAI), and notify you directly so you can take protective measures.
8. CHILDREN'S PRIVACY
Our Service is not intended for use by anyone under the age of 14. We do not knowingly collect personally identifiable information from anyone under the age of 14. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 14 without verification of parental consent, We will take swift steps to remove that information from Our servers.
9. CHANGES TO THIS PRIVACY POLICY
We may update Our Privacy Policy from time to time. We will notify You of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. For significant changes, we will provide additional notice, such as an email notification or a prominent banner on our website prior to the change becoming effective.
10. CONTACT OUR PRIVACY OFFICERIf you have any questions about this Privacy Policy, wish to exercise your data rights, or file a inquiry regarding how your information is handled, please contact our designated Data Privacy Officer:
Attn: Adele Stratton, Data Privacy Officer
Company: Phoenix Rising Healing Centre
Address: 40 Osborne St., Ottawa, Ontario, Canada
Email: [email protected]
Last Updated: June 17, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. We process your data based on your explicit consent, the performance of a contract with you, or our legitimate business interests.
1. INTERPRETATION AND DEFINITIONS
InterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
DefinitionsFor the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election ofdirectors or other managing authority.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Phoenix Rising Healing Centre, 40 Osborne St., Ottawa, Ontario, Canada.
- Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: Canada.
- Province refers to: Ontario.
- Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used (such as payment processors and email marketing platforms).
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Phoenix Rising Healing Centre, accessible from www.phoenixrisinghealingcentre.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data CollectedPersonal DataWhile using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information is collected only when you explicitly provide it to us (e.g., via booking forms or newsletter sign-ups) and includes:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Billing and transaction details (processed securely via our third-party payment processors)
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
Tracking Technologies and CookiesWe use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies (Session): Administered by Us. These Cookies are essential to provide You with services available through the Website, such as managing user authentication and preventing fraudulent use of user accounts.
- Cookies Policy / Notice Acceptance Cookies (Persistent): Administered by Us. These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies (Persistent): Administered by Us. These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference to provide a personalized experience.
The Company uses your Personal Data for specific, limited purposes, including:
- To provide and maintain our Service: Including to monitor the usage of our Service, fulfill orders for digital products, and manage registrations.
- To schedule and manage 1:1 Appointments: To facilitate, confirm, and manage your booked consultations or sessions.
- To manage Your Account: To manage Your registration as a user of the Service.
- For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the digital products, items, or services You have purchased.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, informative communications, or security alerts related to your bookings or purchases.
- For Email Marketing & Newsletter Distribution (CASL Compliant): To send you news, special offers, and general information about goods, services, and events which we offer. We only send these communications if you have granted express consent, or where an established business relationship implies consent under the Canadian Anti-Spam Legislation (CASL).
4. SHARING AND DISCLOSURE OF YOUR PERSONAL DATA
We do not sell, rent, or trade your Personal Data. We may share Your personal information only in the following specific situations:
- With Service Providers: We share your data with trusted third-party Service Providers to process payments (e.g., Stripe, PayPal), host our digital products, manage our calendar bookings, and distribute our newsletter. These providers are bound by strict contractual confidentiality agreements.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates and Business Partners: With your consent, we may share information with affiliates or business partners to offer specific promotions or joint services.
- With Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Retention of Your Personal DataThe Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our contractual commitments to you, or to comply with our legal obligations (such as tax and accounting laws).
Cross-Border Data Transfers (Quebec Bill 25 & GDPR Compliance)Your information, including Personal Data, is processed at the Company's operating offices in Ontario, Canada, and in any other places where our third-party Service Providers operate (such as secure cloud servers located in the United States or other parts of Canada).
Consequently, your data may be transferred to—and maintained on—computers located outside of your home province, state, or country, where data protection laws may differ. By providing your information, you acknowledge and agree to these transfers. We perform privacy assessments and utilize industry-standard data safeguards to ensure that your data is treated securely and with an adequate level of protection, regardless of where it is processed.
6. YOUR PRIVACY RIGHTS (ACCESS, CORRECTION, AND DELETION)Regardless of where you reside, you have significant rights regarding your data. Under Canadian laws (PIPEDA, Quebec Bill 25) and international frameworks (GDPR), you have the right to:
- Access and Portability: Request a copy of the Personal Data we hold about you.
- Correction/Rectification: Request that we correct inaccurate or incomplete personal information.
- Deletion/Erasure ("Right to be Forgotten"): Request that we delete your Personal Data, subject to certain exceptions where we have a legal obligation to retain it (e.g., tax records).
- Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
7. SECURITY OF YOUR PERSONAL DATA AND BREACH NOTIFICATION
The security of Your Personal Data is paramount to Us. We implement reasonable physical, organizational, and technological safeguards designed to secure your data against unauthorized access, loss, or theft.
Confidentiality Incident & Breach NotificationIn compliance with Canadian federal and provincial laws (including Quebec’s Bill 25), in the event of a security breach or "confidentiality incident" involving your Personal Data that presents a risk of serious injury, we will maintain an internal log of the incident, promptly notify the appropriate regulatory authorities (such as the OPC or CAI), and notify you directly so you can take protective measures.
8. CHILDREN'S PRIVACY
Our Service is not intended for use by anyone under the age of 14. We do not knowingly collect personally identifiable information from anyone under the age of 14. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 14 without verification of parental consent, We will take swift steps to remove that information from Our servers.
9. CHANGES TO THIS PRIVACY POLICY
We may update Our Privacy Policy from time to time. We will notify You of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. For significant changes, we will provide additional notice, such as an email notification or a prominent banner on our website prior to the change becoming effective.
10. CONTACT OUR PRIVACY OFFICERIf you have any questions about this Privacy Policy, wish to exercise your data rights, or file a inquiry regarding how your information is handled, please contact our designated Data Privacy Officer:
Attn: Adele Stratton, Data Privacy Officer
Company: Phoenix Rising Healing Centre
Address: 40 Osborne St., Ottawa, Ontario, Canada
Email: [email protected]